FAQ & Shipping FAQ

  • HOW DO I PLACE AN ORDER?

We accept payments by Credit cards and Debit cards (VISA, MasterCard, American Express, Discover) and PayPal.

1) Visit us at www.quiltersdeals.com, and find the item(s) you'd like to order.
2) Click on the item to get to the product page.
3) Select the variant you'd like via the drop-down menu
4) Click on the 'Add to Cart' button
5) Click on 'Checkout' at the top right corner of the page.
6) Follow the instructions to enter your shipping address, and then your payment details. 

When your order is successful, you will see a page with your Order number. 

  • HOW DO I REDEEM A COUPON CODE I HAVE?

When you click on "Add to Cart", the product you are viewing is added
to the cart. From there you can either continue shopping to add more
products to the cart or checkout.

Once you have added all the products you like to the cart, click on
the cart icon at the top right corner to checkout. All items should
now be included when you checkout.

To redeem a coupon, simply type the code on the checkout page, there
is a text field on the right hand side where you enter the code. This
code will apply to the total value of your cart.

  • HOW SAFE IS YOUR WEBSITE?

All payments are processed by PayPal & Stripe, both trusted and secure platforms. We do not store or have access to any of your credit or debit card details, or passwords. Payments are 100% screened through and processed by PayPal or Stripe, depending on your payment method. 

Thousands of customers have ordered from us in and have been satisfied with our level of service and quality.

QuiltersDeals partners with global merchants and works very closely with tool & fabric tradesmen in order to provide you with the absolute best prices you will find anywhere. 

Our partners are located throughout different parts of the world including India, China, Japan, Dubai, and many more.  Our unique business model and established relationships with our global partners have given us access to fabric & tools (the exact same pieces you find available at high-end craft boutiques and department stores) at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer

Because we ship directly from our partners' facilities from various countries throughout the world, your purchase(s) may take between 2-4 weeks to arrive, we will give you a tracking number so you’ll be in the loop at all times.

  • How much is shipping?
    • This depends on the product ordered, the total weight, and where we're shipping to. 
  • How long does it take for an order to arrive?
    • This depends on the product ordered:
      • Regular fabrics and tools item under ‘Standard Shipping’ can take between 2-4 weeks
      • Promotional "just pay shipping and handling" & "Free Shipping" items can take between 3-5 weeks
    • If you have any questions about our shipping times, please contact us and will be happy to help!
      • PLEASE NOTE: In some cases, shipping may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, and other major holidays).  As such, If we have already sent your order we will not be able to issue you a refund.  For more information please contact us .    
    • Can my order be shipped faster?
      • At this time, we only have standard shipping and the shipping times will vary depending on what products you ordered. For more information on the shipping times, please refer to "How long does it take for an order to arrive" above. 
      • Please note: we have received plenty of requests from our happy customers that want faster shipping options and it's currently in the works! Once it's effective in the store we'll let you know - we'll keep you posted! 
    • Can I change my shipping address after I place my order?
      • For change of shipping address after your order has been placed, please let us know ASAP so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped so please give us the information as soon as possible. We will do our best to accommodate you.
    • It's been over 3+ weeks and I have not received my order yet. What should I do now? 
      • If you have not received your order within the time frame given for your order (see 'How long does it take for an order to arrive'above for more information), please contact us and we will look further into your order immediately.
        • A few examples for why orders may take longer to arrive to your shipping address:
          • incorrect shipping address was entered when the order was originally placed
          • there was an issue with customs which causes a slight delay
        • Please contact us if you haven't received your order within the timeframe given. We'll take care of you so rest assured! :)
      • Can I have a tracking number?
        • Yes in most cases we will supply your order confirmation with a tracking number, and we offer a 100% satisfaction guarantee if you are having a problem with your order.
      • I ordered 2+ items, but only received one... where's my order?
        • We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
      • What is your return policy?
        • If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs. 
      • How do I contact you?
        • If you have any questions that are not on this FAQ page, please email us at support@quiltersdeals.com where we will promptly get back to you :) <3